RHR-Safe-Stay_4_PHYSICAL-DISTANCING-001
August 20, 2020 6:37 am 78 Comments
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This post was written by administrator
I. Introduction
THE BELLEVUE HOTELS AND RESORTS (“we”, “us”, “our”) respects your privacy, and is committed to protecting the privacy, confidentiality and security of the personal data you provide to us or that we collect about you when you use our website www.thebellevue.com or our mobile application and other online products and services (“Site”), when you contact guest services, or when you otherwise interact with us. We are aware of our responsibilities to protect your personal data, to keep it secure and comply with the Data Privacy Act of 2012 (“R.A. 10173”), its Implementing Rules and Regulations (IRR), and other applicable privacy and data protection laws.
This Privacy Policy explains our personal data practices and the choices you can make about the way your personal data is used. This Privacy Policy gives effect to our commitment to protect your personal data and serves as the guidelines to be observed by all of the hotels, resorts and properties managed and/or operated by THE BELLEVUE HOTELS AND RESORTS or its affiliates and subsidiaries.
You will be asked to consent to the terms of this Privacy Policy when making a reservation, joining, registering for events or promotions or otherwise corresponding with us via the Site or otherwise where required under applicable law.
What is Personal Data?
Personal data refers to all types of:
Personal Information – “any information, whether recorded in material form or not, from which the identity of an individual is apparent or can be reasonably and directly ascertained by the entity holding the information, or when put together with other information would directly and certainly identify an individual;”
Sensitive Personal Information – “personal information about an individual’s race, ethnic origin, marital status, age, color, religious/philosophical/political affiliations, health, education, genetic or sexual life, legal proceedings, government issued identifiers and other information specifically established by an executive order or an act of congress to be kept classified;” and
Privileged Information – “any and all forms of information which, under the Rules of Court and other pertinent laws, constitute privileged communication, such as, but not limited to, information which a person authorized to practice medicine, surgery or obstetrics may have acquired in attending to a patient in a professional capacity.”
II. Types of Personal Data We Collect
Information you provide to us: we collect personal data (including where applicable personal and sensitive personal information) you provide directly to us. This includes:
III. Information We Collect Automatically When You Use the Site:
When you access or use the Site, we automatically collect personal data about you, including:
Where you provide personal data of third parties (for example, names and contact details of your family members in connection with bookings or family memberships), you confirm that you have their consent to provide their personal data to us. We recommend you show them this Privacy Policy.
How We Use Your Personal Data
We may use your personal data for the purposes set out below.
IV. Disclosures of Your Personal Data
We may share your personal data:
V. Safekeeping of Your Personal Data
THE BELLEVUE HOTELS AND RESORTS strictly enforces its Privacy Policy. It has implemented technological, organizational and physical security measures to protect personal data from loss, misuse, unauthorized modification, unauthorized or accidental access or disclosure, alteration or destruction. The Company uses safeguards such as the following:
Your personal data will be transferred to, and stored at a location found in the hotel in which you stay or visit. It will also be accessed and processed by our designated personnel. Your personal data will only be transferred to locations outside of the hotel where we are satisfied that adequate or comparable levels of protection are in place to protect personal data held in that jurisdiction, and when we are required to do so, with your consent.
Data subject are primarily responsible for ensuring that all personal data submitted are accurate, complete and up to date. From time to time, the Company requests update data; it is important that subjects cooperate and provide the same.
The Company takes reasonable steps to make sure that the personal data it collects, generates, uses or discloses are accurate, complete, and up to date.
VI. Direct Marketing
From time to time, we would like to use your name, e-mail address, mobile phone number, and other relevant contact information to send you either via e-mails, SMS messages, telephone calls, push notifications, post, or social media (e.g. Facebook) information that we think may be of interest to you, including about our hotels, products and services, news about our programs, satisfaction surveys, events, offers and promotions, but we can only do so with your consent.
You may opt-out from receiving marketing communications at any time, free of charge, by following the unsubscribe instructions contained in the marketing communications or contacting THE BELLEVUE HOTELS AND RESORTS thru (+632) 8 771 8181 or [email protected]. If you opt out of these communications, we may still send you non-promotional communications, such as those about your reservation, unless we are prohibited from doing so by applicable laws.
VII. Retention of Personal Data
To the extent required by law, we take reasonable steps to destroy, personal data in a secure manner when we no longer need it for the purposes for which it was collected (as set out in this Privacy Policy) and retention is no longer necessary for legal or business purposes. In any event, we do not retain your personal data for longer than two (25) years, subject to local laws and regulations.
VIII. Rights of data subjects under the Data Privacy Act of 2012?
Under Republic Act No. 10173, or the Data Privacy Act of 2012, individuals whose personal information is collected, stored and processed are called “data subjects”. They are accorded rights and may invoke the law against abuses committed by the receiver of data.
Right to be Informed – means that the data subject has the right to know when his or her personal data shall be, are being, or have been processed. Collection and processing of data without the data subject’s knowledge and explicit consent is made unlawful, and entities in possession of personal data is obligated to inform the data subject of any breaches or compromises in their data.
Right to Object – requires that the consent of the data subject be secured in the collecting and processing of his or her data. It grants the data subject the choice of refusing to consent, as well as the choice to withdraw consent, as regards collection and processing. As earlier stated, any activity involving a data subject’s personal data without his or her consent is deemed illegal.
Right to Access – involves being able to compel any entity possessing any personal data to provide the data subject with a description of such data in its possession, as well as the purposes for which they are to be or are being processed. Furthermore, other details regarding the processing of their information may be obtained, such as the period for which the information will be stored, and the recipients to whom the information may be disclosed. This must be complied with in an easy-to-access format, accompanied by a description in plain language.
Right to Correct or Rectification – allows the data subject to dispute any inaccuracy or error in the personal information processed, and to have the personal information controller correct it immediately. In line with this, the personal information controller must ensure that the new and the retracted information will be accessible, and that third parties who received the erroneous data will be informed, upon the request of the data subject.
Right to Erasure or Blocking – allows the data subject to suspend, withdraw or order the blocking, removal, destruction of his or her personal information from the personal information controller’s filing system upon discovery and substantial proof that the personal information are incomplete, outdated, false, unlawfully obtained, used for unauthorized purposes or are no longer necessary for the purposes for which they were collected. This is akin to the recognized right to be forgotten.
Right to Damages – entitles the aggrieved data subject to be indemnified for any damages sustained due to inaccurate, incomplete, outdated, false, unlawfully obtained or unauthorized use of his or her personal information.
Right to Data Portability – enables the data subject to obtain and electronically move, copy, or transfer personal data for further use. This also carries out another policy behind the law–ensuring the free flow of personal information.
Right to File a Complaint – if you feel that your personal information has been misused, maliciously disclosed, or improperly disposed, or that any of your data privacy rights have been violated, you have a right to file a complaint.
Transmissibility of Rights of the Data Subject – means that the lawful heirs and assigns of the data subject may invoke the rights of the data subject for, which he or she is an heir or assignee at any time after the death of the data subject or when the data subject is incapacitated or incapable of exercising the rights as enumerated in the immediately preceding section.
IX. Our Commitment to Data Security
We have in place reasonable technical and organizational measures to prevent unauthorized or accidental access, processing, erasure, loss or use of your personal data and to keep your personal data confidential. These measures are subject to ongoing review and monitoring. To protect your personal data, we also require our third-party service providers to take reasonable precautions to keep your personal data confidential and to prevent unauthorized or accidental access, processing, erasure, loss or use of personal data, and to act at all times in compliance with applicable data protection laws.
X. Warranties and Disclaimer from liability due to Electronic Communication Failure.
We cannot guarantee that our Site will function faultless and without any interruptions. We shall not be liable for damages, of whatever kind, direct or indirect, that may result from the use of electronic means of communication, including, but not limited to, damages resulting from the failure or delay in delivery of electronic communications, interception or manipulation of electronic communications by third parties or by computer programs used for electronic communications and transmission of viruses or due to acts of God.
XI. Children and Minors
Except where required by local laws, we do not knowingly collect personal data from minors. If you are a minor, you may only use our Site and services with the permission of your parent or guardian.
XII. Third Party Sites
The Site may contain links to other websites, apps, content, services or resources on the internet which are operated by third parties. If you access other websites, apps, content, services or resources using the links provided, please be aware that they may have their own privacy policy, and we do not accept any responsibility or liability for these policies or for any personal data which may be collected through these sites. Please check these policies before you submit any personal information to these sites.
XIIL. Contact Us
If you have any questions or inquiry about how we handle your personal data, or would like us to update the data we maintain about you and your preferences, please contact our data protection officer by e-mail at [email protected] or by mail at North Bridgeway, Filinvest City, Alabang, Muntinlupa City, Philippines 1781.
XIV. Changes to the Privacy Policy
We may modify this Privacy Policy from time to time. Any changes to this Privacy Policy will be posted in the Site so that you are always informed of the way we collect and use your personal data, and we encourage you to review this Privacy Policy whenever you access the Site or otherwise interact with us to stay informed about our information practices and the ways you can help protect your privacy.
Updated versions of this Privacy Policy will include the date of the revision at the end of this Privacy Policy so that you are able to check when the Privacy Policy was last amended. Any changes to this Privacy Policy will become effective upon posting of the revised Privacy Policy on the Site. Continued use of the Site following such changes constitutes your acceptance of the revised Privacy Policy then in effect.
XV. Governing Law
This Privacy Policy is governed by and shall be construed in accordance with the laws of the Philippines.
Any disputes arising in connection with this Privacy Policy and interpretation thereof shall be governed by and construed in accordance with the laws of the Philippines. Any dispute arising out of or in connection with this Privacy Policy, including any question regarding its existence, validity or termination, shall be referred to and resolved by arbitration in accordance with the Data Privacy Act of 2012 (RA 10173) and the Alternate Dispute Resolution Act of 2004 (R.A. 9285). The place of mediation shall be Muntinlupa City.
Last Updated: May 16, 2023
This policy (“Cookies Policy”) is issued by THE BELLEVUE HOTELS AND RESORTS (referred to as “we”, “us”, “our”). This Cookies Policy applies to our use of cookies in connection with our website www.bhotelalabang.com (“Site”).
By continuing to use our Site, you are agreeing to our use of cookies in the manner set out in this Cookies Policy.
If you do not wish to accept cookies in respect of your use of this Site, you should stop using the Site, or turn off your cookies, but this may affect the functionality of the Site.
I. WHAT IS A COOKIE?
After you enter the Site, the Site will make use of “cookies”. Cookies are small text files containing small amounts of information which are downloaded and may be stored on any of your internet enabled devices e.g. your computer, smartphone or tablet – like a memory for a web page. This Cookies Policy provides you with information about the cookies we use and why. Our Privacy Policy sets out full details of the other information we may collect and how we may use your personal data. If you do not wish to accept cookies in connection with your use of this Site, you should stop using it or turn off your cookies but this may affect the functionality of the Site.
II. COOKIES USED ON THE SITE
We use cookies which monitor usage of the Site and advertising cookies which record the fact that you have visited the Site and then which links you have accessed while you use the Site.
Some of these are session cookies which are temporary and allow us to link your actions during a browser session. These cookies help us identify you as a unique user (by storing a randomly generated number).
III. GOVERNING LAW
This Cookies Policy is governed by and shall be construed in accordance with the laws of the Philippines.
Any disputes arising in connection with this Cookies Policy and interpretation thereof shall be governed by and construed in accordance with the laws of the Philippines. Any dispute arising out of or in connection with this Cookies Policy, including any question regarding its existence, validity or termination, shall be referred to and resolved by arbitration in accordance with the Data Privacy Act of 2012 (R.A. 10173) and the Alternate Dispute Resolution Act of 2004 (R.A. 9285). The place of mediation shall be Muntinlupa City.
IV. CONTACT US
Should you have any other inquiries, feedback, concern, clarification, and/or complaints you can always contact us and/or reach the Common Data Protection Officer (DPO) through the following contact details:
Marites J. Canada
DPO
BH&R (Bellevue Hotels & Resorts)
North Bridgeway, Filinvest City, Alabang, Muntinlupa
Metro Manila, Philippines 1781
Telephone: (632) 8 771 8181 | Fax: (632) 8 771 8282
In case any data subject considers our processing of his/her personal data to be inconsistent with applicable data protection law, a complaint maybe lodged with the local supervisory authority for data protection or before the National Privacy Commission (NPC). For further details, please refer to NPC’s website: https://privacy.gov.ph
In line with the unprecedented global health crisis, we would like to inform you that our facilities (pool and gym) will remain closed until further notice. For F&B, offers are limited to packed meals for the meantime. Updates will be provided thru email should there be changes once booking is made.
Outside Food
Outside food delivery is NOT allowed
3rd Party Credit Card Settlement
Please contact the hotel directly at 771-8181 or email us at [email protected] should you opt for 3rd party settlement for your room accommodation.
Cancellation Policy
City properties
Notice of cancellation must be received no later than 48H (Philippine time) prior to guest’s arrival
The Bellevue Resort
1. Notice of cancellation must be received no later than 72H (Philippine time) prior to guest’s arrival
2. No penalty for modification and cancellation made 7 days prior arrival
3. If cancelled 3 days before arrival, 1-night penalty will be charged
4. For same day cancellation, full stay will be charged. Same applies for non-arrival on the actual date of check-in
Child Policy
Children 12 years old and below when sharing existing bedding with parents, stays free of charge. Breakfast not included.
Child policy on breakfast
Below 5 years old – free set kiddie meal breakfast
6 to 12 years old – 50% discount on regular packed breakfast cost
13 years old and above – Regular rate for packed breakfast
Outside food deliveries is NOT allowed
Debit Cards
Debit cards are not accepted as we will pre-authorize card provided prior to arrival to guarantee room reservation.
Early Check-In
Standard check-in time is at 3PM. To guarantee the room to be ready for early arrival, please pre-register night before check-in date.
Force Majeure
In cases of cancelled flights and ferries due to natural calamities, hotel will allow re-booking, within 3 months. Room/s will however be subject to availability and rate change
Government Issued Photo ID
Hotel will be requiring a valid government issued ID upon check-in. For guests not residing in the Philippines, actual passport must be presented.
Incidental Deposit
Upon check-in, you will be asked for an incidental deposit of PHP 2,000 per room per night which may either be in cash or credit card. Excess cash payment/deposit will be refunded if there will be no other charges incurred during your stay.
Late Check-Out
Standard check-out time is 12NN. For extension up to 6PM, 50% of the room rate will be charged. Full rate will be applied after 6PM.
Non-smoking Policy
Strictly non-smoking in all guest rooms per Executive Order No. 26.
Photo Shoot Policy
Additional charges will be applied for guest/s using hotel’s facilities for photo-shoot purposes. Kindly approach the Front Desk for details.
Drone Usage
For the safety and privacy of our guests, usage of drone and other similar kinetic remote-control devices for recreational use within the perimeter of the resort is prohibited. Special events such as weddings, conventions, media events, promotional videos, and the like will be subject to Management’s approval and must be pre-arranged at least 7 days before arrival.
This policy (“Cookies Policy”) is issued by THE BELLEVUE HOTELS AND RESORTS (referred to as “we”, “us”, “our”). This Cookies Policy applies to our use of cookies in connection with our website www.bhotelalabang.com (“Site”).
By continuing to use our Site, you are agreeing to our use of cookies in the manner set out in this Cookies Policy.
If you do not wish to accept cookies in respect of your use of this Site, you should stop using the Site, or turn off your cookies, but this may affect the functionality of the Site.
I. WHAT IS A COOKIE?
After you enter the Site, the Site will make use of “cookies”. Cookies are small text files containing small amounts of information which are downloaded and may be stored on any of your internet enabled devices e.g. your computer, smartphone or tablet – like a memory for a web page. This Cookies Policy provides you with information about the cookies we use and why. Our Privacy Policy sets out full details of the other information we may collect and how we may use your personal data. If you do not wish to accept cookies in connection with your use of this Site, you should stop using it or turn off your cookies but this may affect the functionality of the Site.
II. COOKIES USED ON THE SITE
We use cookies which monitor usage of the Site and advertising cookies which record the fact that you have visited the Site and then which links you have accessed while you use the Site.
Some of these are session cookies which are temporary and allow us to link your actions during a browser session. These cookies help us identify you as a unique user (by storing a randomly generated number).
III. GOVERNING LAW
This Cookies Policy is governed by and shall be construed in accordance with the laws of the Philippines.
Any disputes arising in connection with this Cookies Policy and interpretation thereof shall be governed by and construed in accordance with the laws of the Philippines. Any dispute arising out of or in connection with this Cookies Policy, including any question regarding its existence, validity or termination, shall be referred to and resolved by arbitration in accordance with the Data Privacy Act of 2012 (R.A. 10173) and the Alternate Dispute Resolution Act of 2004 (R.A. 9285). The place of mediation shall be Muntinlupa City.
IV. CONTACT US
Should you have any other inquiries, feedback, concern, clarification, and/or complaints you can always contact us and/or reach the Common Data Protection Officer (DPO) through the following contact details:
Marites J. Canada
DPO
BH&R (Bellevue Hotels & Resorts)
North Bridgeway, Filinvest City, Alabang, Muntinlupa
Metro Manila, Philippines 1781
Telephone: (632) 8 771 8181 | Fax: (632) 8 771 8282
In case any data subject considers our processing of his/her personal data to be inconsistent with applicable data protection law, a complaint maybe lodged with the local supervisory authority for data protection or before the National Privacy Commission (NPC). For further details, please refer to NPC’s website: https://privacy.gov.ph
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